Welcome to GrosCross! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our grocery, pharmacy, vegetable, and liquor delivery services. By using our website and services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect only the essential information required to provide our delivery services efficiently. GrosCross does not collect unnecessary personal data beyond what is required for communication and order fulfillment. The information we collect includes:
Name: Used for order identification and customer support.
Phone Number & Email: Collected only for contact purposes related to orders.
We do not collect any other personally identifiable information, such as home addresses, government-issued IDs, or financial details.
2. Payment Processing
Payments on our platform are securely processed through Razorpay, a trusted third-party payment gateway.
GrosCross does not store or process any payment details (such as credit card or banking information) on our servers. All financial transactions occur through Razorpay’s secure system.
3. How We Use Your Information
The limited data we collect is used strictly for the following purposes:
Order Processing: Ensuring that we can fulfill your order and communicate relevant updates.
Customer Support: Assisting with queries, order modifications, or service-related issues.
Communication: Sending confirmations, delivery updates, and responding to inquiries.
We do not use your data for advertising, analytics, or any other marketing purposes.
4. No Tracking or Data Storage
GrosCross is committed to user privacy and does not engage in unnecessary data collection.
We do not track users through cookies, analytics, or other tracking technologies.
We do not store any customer data beyond what is necessary for fulfilling an order.
We do not share or sell your personal information with third parties.
5. Data Retention & Deletion
Users have full control over their personal data:
You may request deletion of your data at any time by contacting our support team.
Once your request is processed, all personal information associated with your account will be permanently deleted from our systems.
Since we do not store order history beyond the fulfillment period, no long-term records of user data are retained.
6. Security Measures
We prioritize data security and take the following steps to protect your information:
All communications between your device and our servers are encrypted using SSL to prevent unauthorized access.
We enforce strict security policies to prevent unauthorized data access.
Since we do not store sensitive financial data, risks related to fraud or payment information breaches are minimized.
7. Third-Party Services
Razorpay is the only third-party service integrated into our platform for payment processing.
We do not use Google Analytics, Facebook Pixel, or other tracking services.
8. Children’s Privacy
Our services are intended for adults aged 18 and above.
We do not knowingly collect or process any data from children under the age of 18.
If you believe a minor has provided us with their personal information, please contact us immediately for deletion.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically. Users will be notified of any changes through:
Email notifications to registered users.
A notice on our website before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we protect your information.
10. Contact Us
If you have any questions about this Privacy Policy or need assistance regarding your data, please contact us at: